Case Study on Avon Products Inc

Case Study on Avon Products Inc Should Top Management at AVON explicitly shape and change the culture of its organisation? Should Kroft, Woodbury, Jung or Gold has hopes of Succeeding Perrin, what should they do to develop their competencies and managerial leadership further so that the AVON board would look at them, and conclude that they have been there, and they have done that? Identify the problems and issues at AVON, and suggest ideas how the company could gain the competitive advantage in the global trade. Answer to Question 1: Yes, the AVON top management should explicitly continue to shape and change the culture within the organization. Based on our study, we found some issues faced by AVON Company as the following: AVON Managers are lack of sensitivity and slow response to the external environment change. In example: AVON managers were slow to realize that the influx of women in to corporate America had important consequences for home-based cosmetic sales. Resulted profitability slumped in 1980s. Poor financial performance at AVON has signalled the company for a need to become more responsive to a changing consumer market. Some unnecessary internal activities such like company session tickets for the Knicks and Yankees in the pass has also factored unnecessary cost to company. Those activities were scrapped later. As stated in the case study. Multiculturalism is the main challenge to the company as vital element in meeting customer demand and gaining competitive advantage. Those issues had badly contributed to AVON corporate culture and created impact for company performance in the pass. Definition of Corporate culture: So what is the definition of Corporate Culture? The definitions for corporate culture are numerous and are being refined and added to every day. The general academic view is that it is the shared, beliefs, assumptions, values, rules and norms the members of a collective such as a corporation or department hold. While this is perfectly acceptable we prefer to take the view expressed by Marvin Bower of McKinsey who said corporate culture is the way we do things around here. There are more sophisticated and certainly convoluted definitions for corporate culture but it is succinct and provides a good starting point for those who are new to corporate culture. Source: Corporate Culture, nd. Dudley Consulting, Inc. [Online] Available at: [Accessed 30 September 2010] Its difficult to change AVONs culture, the way we do things around here does not practice a positive corporate culture this is due to wrong believes, value and rules applied to the company culture. They dont lead by good examples and good leadership. But AVON has done it and turns those wrong doing to a positive culture started 1990s, as following: AVON start creates leadership campaigns such as sending middle managers for leadership development training. The entire management team participated in awareness training by leading diversity consultants. Management launch multicultural planning research project to evaluated company policies and practices regarding promotion. Indentify potential barriers to the advancement of women and minorities. Set up a task force across corporate head quarters multiple profit centres with more than 100 employees. Company has developed goals. To continue built a positive corporate culture, AVON shall consider below suggestions which is not practice from above example that AVON have done : Stories. A group packages up its culture into stories which are frequently told and re-told, and which typify the values of the group eg the time we all stayed late on Xmas Eve to get the last orders finished and then has an impromptu party at the local. Heroes. Individuals who typify to an extreme the values of the group. Symbols. These may be staff mottoes, the corporate mission statement or anything that symbolises the core values. Rites. These are specific occasions, such as the annual office party, when the core values are publicly displayed. Formal award ceremonies are another example. These are especially important for enculturing new staff. Rituals. This means a standard pattern of behaviour at a specific occasion, such as the office party if things are always done in a particular pattern. Courses. Attending in-house courses is an important way of team-building and communicating the core values. Cultural Networks. This means the informal contacts between employees where they reinforce core values, especially by passing them from older to younger group members. Source: organisation building a positive corporate culture, nd. tutor2u. [Online] Available at: [Accessed 30 September 2010] With above ideas to shape the company culture, AVON is likely achieve the following advantages of Strong Corporate Culture A common interpretation of the Instruction, so work is done to a similar standard and in a similar manner. Increase employee loyalty, and avoid expenses of employee turnover. Increase productivity of the company. Increase the Management control. Answer to Question 2: Before we jump to the point for discussing who shall be taking over AVON dealership there are something more vital to discuss first. Definition of Leadership : Good leaders are made not born. If you have the desire and willpower, you can become an effective leader. Good leaders develop through a never ending process of self-study, education, training, and experience (Jago, 1982) A simple definition of leadership is that leadership is the art of motivating a group of people to act towards achieving a common goal. Source: Leadership, Susan Ward, About.com Guide. [Online] Available at: [Accessed 30 September 2010] Leaders carry out this process by applying their leadership knowledge and skills. This is called Process Leadership (Jago, 1982). However, we know that we have traits that can influence our actions. This is called Trait Leadership (Jago, 1982) Leadership is simply showed by good example, lead people to right things and do things right. A good leadership can groom another good leader. However, AVON does not groom any successful leader by any mentor. It caused AVON suffered many years. Until the company decided to source another leader who is experienced as chief executive in another global company. It had shown that company direction is to hire another guru to be the mentor and lead existing executive which hope to groom them in future. Definition of competencies: A competency is a skill, ability, or knowledge set that can be taught or developed. All competencies have indicators that allow them to be observed and measured. A leadership competency model is a group of competencies linked to leadership excellence in a specific organization. A leadership competency model supports the organizations vision and strategy by providing a framework by which the organization can select, develop, and evaluate leaders. Source: Joaquin Roca, 2009. What Is a Leadership Competency and How Do I Create a Competency Model? [Online] Place: USA/ Human resources and labour relations community. Available at: [Accessed 30 September 2010] A successful company should have a good leader with good leadership and competencies. In AVON, one of the main issues that that are facing is most of them are not processing comprehensive leadership and appropriate core competencies. A core competency is fundamental knowledge, ability, or expertise in a specific subject area or skill set. Source: Rafael Gutierrez, 2003. Core Competency. [Online] Available at: [Accessed 30 September 2010] Base on the AVON case study, should Susan Kropf to be the next leader of AVON, she not only needs to process a good operation and global marketing core competency skill which she already has. But also develop the following core competencies: Financial and Administrative skill which Edwina Woodbury has. To able to sustain company financial health growth. Crisis management and cost cutting skill from Christina Gold. Answer to Question 3: The main issue of AVON is due the lack of competitive advantage in global trade. Should AVON, like to gain a better business position, they should focus on building up the Completive Advantage in the globalisation era. Definition of Global Trade: Also refer to Globalisation. As economies become more connected to other economies, they have increased opportunity but also increased competition. Source: globalization, nd. Investorwords. [online] Available at: [Accessed 30 September 2010] Globalisation describes a process by which regional economies, societies, and cultures have become integrated through a global network of communication, transportation, and trade. The term is sometimes used to refer specifically to economic globalization: the integration of national economies into the international economy through trade, foreign direct investment, capital flows, migration, and the spread of technology. Source: Bhagwati, Jagdish (2004). In Defense of Globalization. Oxford, New York: Oxford University Press. Definition of Competitive Advantage: The Competitive Advantage is the ability gained through attributes and resources to perform at a higher level than others in the same industry or market (Christensen and Fahey 1984, Kay 1994, Porter 1980 cited by Chacarbaghi and Lynch 1999, p. 45) In VAON, they do not gain a Cost Advantage simply because their internal cost is high, unnecessary expenses such like New York City Ballet and the New York Philharmonic session ticket. They also not leverage the advantage of internet technology and still relay on Door-to-Door selling approach. They also do not seem to have differentiation advantage within the company. AVON should consider taking below steps to gain Competitive Advantage in the Global Trade: Cost leadership Is there any way to make cost advantage among all the competitors in this borderless era? They can move the production line move to a country to provide lower cost of production. Or leverage Technology advantage such like internet to cut the advertisement cost or agent cost? Like Dell has been very successful on its direct model to outreach consumers using the internet order system. Differentiation How to make AVON product unique from other product? AVON can consider using product development strategy to improve product packaging to maintain the market awareness. Focus AVON should avoid participate in all product range. And focus on niche product that they are good with. And become the leader of that particular area/product.

Restorative Justice, Social Capital, and Authentic Leadership Essay

There is a prodigious need for leaders – authentic leaders to facilitate the process of building relationships and resolving conflicts in a more effective manner as affirmative models in the capacities served. Leadership of all kinds has been coming under unprecedented attack. The inability to effectively resolve conflict is an issue impacting the relationships of past and current leaders of all realms. Opposed to using conflicts and/or crises as an opportunity to rise above the issues – becoming solution-oriented beacons for others, leaders either inappropriately fight back; hope that time will heal all wounds (conflicts); ignore the issue(s) at hand; or make unnecessary changes that further damages relationships and credibility. In an ever changing global society, authentic leaders have a great influence to empower and provide individuals with the necessary tools to resolve conflict; building social capital. Social capital is defined by making connections with one another, and keeping them going over time, people are able to work together to achieve things that they either could not achieve by themselves, or could only achieve with great difficulty (Falk & Kilpatrick, 2000). The definition of social capital intertwines with the meaning of empowerment. The state of our society is an image of the quality of our leadership. To build social capital, meaningful relationships must be established that foster accountability, competencies (resources and skills), and safety. A paradigm shift occurs when community infringements are no longer viewed only as having a punitive outcome but rather a continual restorative relationship to repair the detriment. In taking a restorative approach, authentic leadership flourishes from the w... ...Bass. Falk, I. & Kilpatrick, S. (2000). What is social capital? A study of a rural community. Socialogia Ruralis, 1(40), pp. 87-110. Gardner, J. (1990). The Nature and Tasks of Leadership. In J. T. McMahon (Ed.), Leadership Classics (pp. 171-175). Long Grove, IL: Waveland Press. George, B. (2007). True North: Discover your Authentic Leadership. San Francisco: Jossey-Bass. George, B. (2010). Authentic Leadership. In J.T. McMahon (Ed.), Leadership Classics (pp. 574-583). Long Grove, IL: Waveland Press. Grootaert, C., Narayan, D., Jones, V. N., & Woolcock, M. (2004). Measuring Social Capital: An Integrated Questionnaire. Washington: The World Bank. Hutchinson, M. S. (2000). Restorative justice, voluntary action and social capital: a perspective from Northern Ireland. In the Fourth International Conference of The International Society for Third Sector Research.

Facebook and Privacy Essay

Ex-Apple Engineer, Peter Warden, has collected public fan page data from 215 million Facebook pages, revealing current trends, such as ‘God’ being the number one most popular fan page among Facebook users in the Southern U. S. , whereas ‘Barack Obama’ featured heavily for San Francisco users, and ‘Starbucks’ was number one in Idaho. Warden plans to release this data to the academic community because he sees great potential in the data that can be extracted from these sites. This process is called data harvesting. The article suggests future academic work in  this area is likely to occu impacting on people’s privacy. (FACTS – 100 words) Response: The ETHICAL issue central to this article is privacy and control. On one hand, Warden claims his intentions are altruistic (helpful to others) and that the data he is making visible here is a matter of public discourse. However, the FACTS are that individual users who are generating this data have neither been consulted about the data collection nor have they given permission for Warden to use it. Clearly Warden does not VALUE other’s people’s privacy as much as he WANTS (emotion) to create the website. The argument could be made that once a user ‘becomes a fan’ of a page on Facebook or, indeed, publishes any content to the internet, that information becomes public. User who have deployed privacy settings to carefully maintain a strong sense of control over their profiles, however, might well feel very ANGRY about this use of their data. Facebook can harvest that data (and does, for targeted advertising purposes) because they have a commitment to those advertisers (emotion)and engineers like Warden can develop data-trawling engines to collect accessible information across a massive dataset. The LAW needs to be much clearer about the rights of consumers, companies and advertisers in these situations. As Facebook is presumably bound by its own set of critically considered ETHICAL guidelines, these are neverthess underpinned by commercial VALUES and a vested interest (emotion) in keeping the data of its users from competitors. Warden claims to be operating under his own set of ethics that privilege (value) the furthering of knowledge. The issue then shifts to the academic community. Warden contends that one of his central motivations for collecting this data was so  that he could share it with the academic community. Although this claim may be true, most (if not, all) Universities have clear ETHICAL guidelines for research that explicitly VALUE and therefore require consent from participants. If none of the users gave consent for their data to be collected in this way, this in effect denies them a sense of AGENCY. Thus, academically, this data is tainted. While its implications are important the trends it makes visible are crucial to understanding the localised structures of social network sites like Facebook. Personally, I would  believe people should be able to tick a box that gives consent for the use of their personal material. I do not believe, either, that it should be one of those boxes you are obliged to tick before being able to use a site: that removes my personal AGENCY and I VALUE this very much. It should be up to me to decide whether other people get my data. If this sort of system was in place, everyone would know the FACTS, everyone would understand what is going on and no one would feel (emotion) betrayed or exposed unfairly. (463 words) Animal Research Link: http://www. scu. edu/ethics/publications/iie/v1n3/cures. html Objective summary:

Marketing en el contexto socio-ambiental - 921 Words

El marketing en el contexto socio - ambiental, permite analizar los aspectos culturales que inciden con la aplicacià ³n de estrategias de marketing que se traducen a una investigacià ³n de mercados, permitiendo, verificar los productos y servicios que generan las empresas, establecer nuevas y mejores estrategias para conquistar los mercados objetivos y sobre todo confrontar la relacià ³n: empresa - mercadotecnia – clientes, basado en un nuevo modelo conceptual de marketing responsable, buscando estrategias que contribuyan a lograr la responsabilidad social de las empresas y los consumidores, donde se priorice el respeto por el ser humano, el cuidado y preservacià ³n del ambiente. El problema que enfrenta la sociedad es la contaminacià ³n ambiental, debido a la cantidad de desechos que generan los productos y de manera especial los envases que estos utilizan y que son arrojados en cualquier lugar, es necesario replantear la dimensià ³n del marketing, para conseguir men sajes asertivos y dinà ¡micos que contribuyan a posicionar ideas de conciencia social, que apoyen al buen vivir de la comunidad, basados en aspectos culturales y emocionales, partiendo de una estructura fà ¡ctica de investigacià ³n incorporando metodologà ­a sistà ©mica, histà ³rica y dialà ©ctica para construir adecuadamente la informacià ³n que ayude al cambio de conducta, en las empresas y las personas. ANTECEDENTES Los recientes desarrollos del marketing, se dirigen hacia la construccià ³n del bienestar de la comunidad en su